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Resume

If you have come to my website, you want to know more about me than just what my resume holds. My work style is very formal and deliberate. I bring a highly meticulous and structured approach. Lazy speech, frumpy attire, and low-effort execution is not in my wheelhouse– I am highly driven and enthusiastic.

 

I am a southerner, born and raised in Georgia. I have lived abroad (in England and in Dubai) and traveled abroad extensively (throughout Europe). I am educated and well-read. Though I have only included in this resume relevant experience (featuring my expertise), I have diverse experience (from modeling to flight attending to operating room desk managing). I can do anything and everything, and I do. In my spare time (which I try to limit because I am hyper ambitious) I consult and train in etiquette (social and corporate), write children's manners books, and travel to/from MLS Next games (because my teen son plays in an MLS Next league). I came back home to Georgia in 2011 and live here with my husband and teen son.

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EDUCATION

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Paralegal Certification

University of Georgia

 

Bachelor of Arts in English

University of Maryland Global Campus

 

EXPERIENCE

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Executive Assistant 

Aperito Consulting/muse & creator

April 2009-Present

  • Provided high-level administrative and operational support to president, managing complex calendars, competing priorities, confidential matters, and time-sensitive deliverables.

  • Managed dynamic executive calendars, proactively resolving scheduling conflicts, prioritizing high-value meetings, and protecting executive focus time.

  • Coordinated domestic and international travel, including air, hotel, ground transportation, itineraries, schedule changes, and travel-related logistics.

  • Served as a primary liaison between executive and internal teams, clients, vendors, and external stakeholders, exercising discretion and professional judgment in executive communications.

  • Prepared executive for meetings by organizing agendas, briefing materials, presentations, reports, background information, and follow-up documentation.

  • Managed meeting logistics from planning through execution, including scheduling, agendas, materials, notes, action items, and post-meeting follow-up.

  • Triaged incoming requests and communications, identifying matters requiring immediate executive attention and independently resolving routine issues when appropriate.

  • Maintained strict confidentiality while handling sensitive business information, personnel matters, executive correspondence, contracts, and proprietary documentation.

  • Managed multiple concurrent projects and deadlines across departments, tracking deliverables, following up with stakeholders, and escalating risks or delays as necessary.

  • Developed and improved administrative workflows, templates, tracking systems, and standard operating procedures to increase efficiency and organizational consistency.

  • Drafted, edited, and proofread executive correspondence, reports, presentations, proposals, meeting materials, and other high-visibility communications.

  • Coordinated expense reporting, invoice processing, purchasing, vendor communications, and administrative documentation while maintaining accurate records.

  • Anticipated executive needs and proactively addressed scheduling, communication, logistical, and operational issues before they affected business priorities.

  • Partnered cross-functionally with leadership, operations, finance, HR, sales, and other departments to coordinate executive initiatives and maintain continuity across projects.

  • Leveraged productivity tools to accelerate research, drafting, document preparation, information synthesis, workflow management, and administrative processes while applying independent judgment and quality control.​

 

Executive Assistant

Total Transit Inc.

August 2008-April 2009

  • Provided high-level administrative and operational support to multiple executives primarily working with business development, managing complex calendars, competing priorities, confidential matters, and time-sensitive deliverables.

  • Managed dynamic executive calendars, proactively resolving scheduling conflicts, prioritizing high-value meetings, and protecting executive focus time.

  • Coordinated domestic and international travel, including air, hotel, ground transportation, itineraries, schedule changes, and travel-related logistics.

  • Served as a primary liaison between executives and internal teams, clients, vendors, and external stakeholders, exercising discretion and professional judgment in executive communications.

  • Prepared executives for meetings by organizing agendas, briefing materials, presentations, reports, background information, and follow-up documentation.

  • Managed meeting logistics from planning through execution, including scheduling, agendas, materials, notes, action items, and post-meeting follow-up.

  • Triaged incoming requests and communications, identifying matters requiring immediate executive attention and independently resolving routine issues when appropriate.

  • Maintained strict confidentiality while handling sensitive business information, personnel matters, executive correspondence, contracts, and proprietary documentation.

  • Managed multiple concurrent projects and deadlines across departments, tracking deliverables, following up with stakeholders, and escalating risks or delays as necessary.

  • Developed and improved administrative workflows, templates, tracking systems, and standard operating procedures to increase efficiency and organizational consistency.

  • Drafted, edited, and proofread executive correspondence, reports, presentations, proposals, meeting materials, and other high-visibility communications.

  • Coordinated expense reporting, invoice processing, purchasing, vendor communications, and administrative documentation while maintaining accurate records.

  • Anticipated executive needs and proactively addressed scheduling, communication, logistical, and operational issues before they affected business priorities.

  • Partnered cross-functionally with leadership, operations, finance, HR, sales, and other departments to coordinate executive initiatives and maintain continuity across projects.

  • Leveraged productivity tools to accelerate research, drafting, document preparation, information synthesis, workflow management, and administrative processes while applying independent judgment and quality control.

  • Coordinated complex RFP and proposal responses from solicitation review through final submission, managing compliance requirements, contributor deadlines, supporting documentation, editing, quality control, and cross-functional communication to ensure accurate, responsive, on-time deliverables.

  • Reviewed RFPs and solicitation documents to identify scope, evaluation criteria, submission requirements, required documentation, and critical deadlines; developed compliance checklists and proposal schedules to guide the response process.

  • Collaborated with executives, subject-matter experts, operations teams, and other stakeholders to gather and refine proposal content, track outstanding deliverables, and maintain progress against submission deadlines.

  • Drafted, edited, proofread, formatted, and performed final quality-control reviews of proposal materials, ensuring consistency, professionalism, accuracy, and compliance with solicitation requirements.

  • Partnered closely with the Director of Business Development to support business development initiatives, proposal development, client acquisition efforts, and pursuit of new business opportunities.

  • Supported the business development lifecycle, from opportunity identification and pre-solicitation research through proposal development, submission, and post-submission follow-up.

  • Collaborated cross-functionally with business development, executive leadership, operations, and subject-matter experts to gather information and develop responsive, competitive proposal content.

  • Prepared and refined presentations, proposals, correspondence, capability materials, and other client-facing communications supporting business development and relationship-management efforts.

 

TECHNOLOGY & AI PROFICIENCIES

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Microsoft 365: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, OneNote, Forms, Planner, Bookings, Power Automate
Google Workspace: Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms, Meet, Sites
Business Development & CRM: HubSpot
Travel & Expense Management: SAP Concur
Document & E-Signature: Adobe Acrobat Pro, DocuSign
Virtual Collaboration: Zoom, Microsoft Teams
Generative AI: ChatGPT, Claude, Google Gemini (advanced prompt design, AI-assisted research, information synthesis, document development, content refinement, workflow optimization, and output evaluation)

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CORE COMPETENCIES

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Executive Support • Complex Calendar Management • Executive Communications • Travel Coordination • Meeting & Event Coordination • Business Development Support • Proposal & RFP Coordination • Project Coordination • Cross-Functional Collaboration • Stakeholder Management • Client Relations • Process Improvement • Workflow Optimization • Prioritization & Triage • Confidential Information Management • Research & Information Synthesis • Discretion & Professional Judgment • Generative AI & Prompt Design

©2036 by Olivia Reynolds

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